Plantation Furnishings
Sales Policies/Terms and Conditions
Payment
A 10% minimum deposit is required at the time of placing order. All special orders require a 50% deposit at the time of placing order. The balance must be received in full no later than 10 business days prior to your projected closing date. We accept Visa, MC, Discover, Debit Cards, Bank Wire Transfers, cash and checks drawn off of local banks. If you are paying via wire transfer be advised that due to the “Patriot Act” a delay of up to two days may apply before we have confirmation of the funds being credited to our account.
Décor
All items used to decorate your home such as bedding, artwork, greenery, and florals are chosen by our professional decorating staff to coordinate with your furniture selections. From time to time these items may vary in style and color based on manufacturers availability and we reserve the right to change or alter selections as necessary.
Furniture Selections and Availability
Your initial furniture selection will be processed once you have placed your order with our sales staff and the 10% minimum deposit has been made. Occasionally, certain items may not be available at the time of your delivery. We will make every attempt to let the buyer know of these items as soon as we are made aware, in order to make new selections. If a closing date changes it is more likely that there will be availability issues with the furniture selected. We reserve the right to substitute products of equal or greater value unless otherwise noted.
Warranties
All manufacturers’ warranties will be delivered with the installation of the furnishings and will be the responsibility of the receiving person to retain for service, this includes all electronics. Electric kitchen appliances have a 60 day courtesy replacement for defective product through our supplier. These items may be returned to Plantation Furnishings for immediate replacement. Any item showing abuse will be void of any replacement. Please follow all warranty instructions as indicated on product warranty booklets and contact the manufacturer directly should a problem with the product result. Once delivery of the goods has been made, warranties are no longer the responsibility of Plantation Furnishings.
Returns or Exchanges
Plantation Furnishings does not offer an exchange or return policy. Once furnishings, house wares and decorative items have been delivered and installed, they cannot be returned or exchanged.
Back Orders/Damaged Merchandise/Discontinued Merchandise
While we will make every attempt to complete your order in a timely manner however, issues originating from our suppliers may result in back orders, damaged items occurring during shipping or items being suddenly discontinued without advance notice may result and require us to make more than one delivery to your home to complete your order. For this reason we ask that you not schedule any virtual tours or book any rentals for up to 3 weeks following installation of your initial delivery date to guard against any unexpected shortages in your delivery. We will work diligently to complete the installation of any remaining back order or damaged items as soon as possible with no additional delivery expense to you and will notify you in the event an extended period of time will be required to complete the remainder of your order.
Delivery
Once we receive payment in full for your order a delivery date will be established. We will make every effort to meet your target delivery date; however we do not guarantee delivery dates. We do not schedule deliveries on the day of closing due to common delays associated with the closing process. Our policy is to schedule your delivery 3 days following confirmation of your closing. Once the delivery has been scheduled we must have 2 business days prior notice to change the delivery date.
Home Access
All access arrangements should be confirmed 2 business days prior to closing. Information such as realtor, Management Company or any other designated third party should be made available to Plantation Furnishings so that access can be confirmed. If we cannot confirm delivery dates with any of your designated parties, delivery will be postponed until proper arrangements have been made and confirmed. In order to confirm the delivery date we will require written confirmation from you or your designated representative. In the event delivery was confirmed but we are not able to gain access to the home, a $750 re-delivery fee will be charged prior to re-scheduling delivery and must be paid before a new delivery date can be set.
Delivery Acceptance
If the owner is not available to accept delivery of the products provided by Plantation Furnishings it is the owners responsibility to arrange acceptance of the delivery by the owners designated agent. Plantation Furnishings can only be responsible for damaged or missing items 7 business days after finalization of delivery. It is the owner’s responsibility or their designated agent to ensure all the items are checked against inventories provided by Plantation Furnishings and that any damages are reported directly to Plantation Furnishings within the time allowed. If Plantation Furnishings has not been informed of any shortages or damaged items within the 7 business day period, Plantation furnishings will assume acceptance of all furnishings as is.
Quality Control
In an effort to provide a quality product and professional installation, we have assembled 3 separate teams who install and inspect all furnishings in your home to ensure an accurate inventory and products that are free of damages. These teams are as follows:
- Delivery team consisting of 2 team members responsible for unloading and setting up your furniture.
- House wares installation team consisting of two team members responsible for installing all house wares products, hanging artwork, placing plants and florals.
- Quality control supervisor responsible for inspecting the installation after all other teams have completed their designated duties and performing a final walk-through inspection and correcting any deficiencies as needed.
Pricing Policies
Due to the instability of the petroleum market currently affecting our economy, many of our manufacturers are passing along product price increases or fuel surcharges with little or no advance notice. Petroleum is used to make foam for upholstery and beds as well as fuel. Many of these increases run between 2% and 6% and will ultimately result in additional costs to the consumer. As a result we have instituted the following pricing policy.
- All orders require a minimum 10% deposit at the time of ordering. Placing this deposit does not guarantee firm pricing and is subject to any surcharges passed along from the manufacturer.
- A 50% deposit at time of order will hold the quoted price for a period of 90 days from the initial order date.
- Payment in full will guarantee pricing for a period of 180 days from the initial order date. In the event that a price increase is necessary and directly impacts your order, your sales person will contact you to discuss your options in order to maintain your order with us.
